Privacy Policy
Last updated: 8/21/2025
1. Introduction
LOSTCAUSE ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, username, password, and profile information
- Content: Music, artwork, text, and other creative content you upload or create
- Communications: Messages, comments, and feedback you send to us or other users
- Payment Information: Billing details and transaction history (processed securely through third-party providers)
- Preferences: Your settings, preferences, and choices within the platform
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, time spent, click patterns, and interaction data
- Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Information collected through cookies, pixels, and similar technologies
- Performance Data: Crash reports, performance metrics, and error logs
2.3 Information from Third Parties
- OAuth Providers: Basic profile information when you sign in with Google, GitHub, or other providers
- Analytics Services: Aggregated data about user behavior and demographics
- Public Sources: Publicly available information relevant to your creative work
3. How We Use Your Information
3.1 To Provide Services
- Create and maintain your account
- Process transactions and payments
- Enable collaboration and communication features
- Host and distribute your creative content
- Provide customer support and respond to inquiries
3.2 To Improve Our Platform
- Analyze usage patterns and user behavior
- Develop new features and services
- Optimize performance and user experience
- Conduct research and analytics
- Train and improve our AI and machine learning models
3.3 For Marketing and Communications
- Send newsletters, updates, and promotional materials (with your consent)
- Notify you about changes to our services
- Provide personalized recommendations and content
- Conduct surveys and gather feedback
3.4 For Legal and Safety Purposes
- Comply with legal obligations and regulations
- Protect rights, property, and safety of our users and platform
- Detect, prevent, and address fraud and security issues
- Enforce our Terms of Service and policies
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
4.1 With Your Consent
We share information when you explicitly authorize us to do so, such as when you connect with third-party services.
4.2 With Other Users
Profile information, content you create, and interactions are visible to other users as part of the platform's collaborative nature.
4.3 With Service Providers
We share information with vendors who help us provide services (payment processors, hosting providers, email services, analytics providers).
4.4 For Legal Reasons
We may disclose information if required by law, court order, or to protect our rights and safety.
4.5 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4.6 Aggregated and Anonymized Data
We may share aggregated, anonymized data that cannot identify you personally for research, marketing, and business purposes.
5. Data Retention
We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When you delete your account, we will delete or anonymize your personal information, except where retention is required by law or for legitimate business purposes.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Objection: Object to certain uses of your information
- Restriction: Request limited processing of your information
- Withdrawal: Withdraw consent for data processing
6.1 Communication Preferences
You can opt-out of promotional emails through the unsubscribe link or your account settings. Note that you may still receive transactional communications.
6.2 Cookie Preferences
You can manage cookie preferences through your browser settings. Disabling cookies may limit functionality.
7. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include:
- Encryption of data in transit and at rest
- Regular security audits and assessments
- Access controls and authentication measures
- Employee training on data protection
- Incident response procedures
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
9. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.
10. Third-Party Links and Services
Our platform may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.
11. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to:
- Know what personal information we collect, use, and share
- Delete personal information (with exceptions)
- Opt-out of the sale of personal information (we do not sell personal information)
- Non-discrimination for exercising privacy rights
12. European Privacy Rights
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). Our legal bases for processing include consent, contract performance, legal obligations, and legitimate interests.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
LOSTCAUSE
Email: info@lostcause.com
This Privacy Policy is part of our Terms of Service. By using LOSTCAUSE, you agree to both this Privacy Policy and our Terms of Service.